Aftersales Portal

Availability Packs | Advanced Availability for BEETLE POS Systems

Owners of a Diebold Nixdorf Availability Pack certificate benefit from the recovery of their BEETLE POS system within the next business day following the acceptance of the service request.

Please note that your Availability Pack needs to be activated online prior to first use.

To provide reliable support within the defined recovery time Diebold Nixdorf will apply one of the following three options:

  • Remote Support provided from the Diebold Nixdorf Global Customer Care Center
  • Delivery of original spare parts and instructions for replacement by the customer
  • On-site repair by a Diebold Nixdorf service technician with original spare parts

If you want to secure the availability of your BEETLE POS system with an Availability Pack, please contact your local DN representative.

Bring-In Warranty | Your Right to Service

If your Diebold Nixdorf BEETLE POS system encounters a failure, we support a fast system recovery. It matters to us that you can soon use our systems again and return to daily business as quickly as possible..

Our Bring-In Warranty entitles you to receiving manufacturer service from Diebold Nixdorf within the given legal regulations.

You can easily report your Bring-In Warranty case to Diebold Nixdorf on the following pages. To do so, you just need your receipt and the serial number of your BEETLE POS system..

As soon as your service request is processed by Diebold Nixdorf, we will send you an email confirmation and inform you about the next steps..

Contact us today!

Availability Pack Activation
Availability Pack Customers – Report System Failure
Customer Care Services & Support

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