In the highly competitive retail landscape, providing seamless, positive consumer experiences is critical. Ensuring an ideal experience can be challenging when you’re attempting to operate a wide variety of channels as efficiently as possible. To succeed, physical channels must keep pace with their digital counterparts. We provide the capabilities and technology needed to make physical distribution channels agile, efficient and fully integrated with the digital experience.
Our scalable implementation solutions span the complete store lifecycle and are
based on globally standardized processes and tools. You receive expert support from
basic installation services for hardware and software, to store openings,
modernization, transition to new formats, relocations and store closures.
We offer on-site incident resolution and restoration of multivendor retail solutions, as well as proactive maintenance, to ensure superior availability and performance of your retail technology.
Access on-demand service-desk support from our industry-leading team of responsive, knowledgeable service experts to assess and facilitate resolution of issues with your in-store or centrally installed hardware and software components.
We remotely monitor your stationary and mobile endpoint hardware to determine real-time status, as well as identify and anticipate service needs. Through error mapping, reporting and analysis of key performance indicators, we ensure maximum availability and reduce onsite maintenance events. Operations Services also includes security and patch management for ongoing endpoint hardening.
Remote monitoring of your multivendor software ensures continuity. We manage a full suite of tasks including planned software deployments and data moves to optimize functionality, as well as ongoing tracking. Our customized dashboards minimize data loss and maximize application and business-process availability, as well as staff productivity.