Banking Insights

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Q&A: The Self-Service Equation

Peter Wannemacher, Forrester principal analyst responds to key questions financial institutions should be laser focused on to stay ahead of the competition and prepared to offer unsurpassed consumer experiences

Whitepaper: Reinventing Cash for Your Future Digital Vision

Define and design a five-year road map of service offerings and consumer journeys.

Podcast: Technology Has Come a Long Way, But What Does The Future Hold?

Guest Ben Hammersley speaks on his take on how you need to be present today, so you can be future ready for tomorrow.

Infographic: Protect your data, assets and people

Every network needs a layered, end-to-end approach to security—because attacks don’t sleep, and neither do we.

Video: Interactive Video Teller from Diebold Nixdorf
Video: Interactive Video Teller from Diebold Nixdorf

Discover how you can implement video capabilities.

Video: Personalization at the ATM as a Journey
Video: Personalization at the ATM as a Journey

An interview with Markus Doeinghaus on how financial institutions can use consumers data to personalize the ATM journey.

On-Demand Webinar: The Self-Service Equation

How to balance the needs of your consumers, small- and medium-business clients, and staff

Podcast: It's not a Technology Issue It's a Human One

In this podcast, you will hear from Moisés Pena Reyes, VP, Digital Banking for the bank. Moisés is responsible for driving and managing the ongoing evolution, innovation, and strategic direction of Banco Popular’s digital banking platforms by meticulously managing their customers’ journeys via mobile, online and ATM. Hear how his unique “digital-first” approach to their transformation journey has allowed the bank to have more active devices in use to engage with the bank, than actual customers.

Blog: The Key Segment to Nurture in 2020 and Beyond

85% of FIs say the merchant segment is a growing focus, but only 28% say their service offerings to merchant clients are sufficient. Our Advisory Services expert explores what FIs can do to nurture this key segment.

Blog: The Anywhere, Anytime Bank—Drive Engagement with Financial Management as a Service

Banks that deliver personal financial management as a service can add value to existing services and elevate consumer engagement.

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