June 25, 2019 | BY Diebold Nixdorf
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The way people bank has changed. Not only have smartphones completely transformed the way the world engages, global regulations and new software innovations have dramatically shifted the narrative around what it means to be a bank. As a result of these trends, modern consumers are more fickle and fluid in their brand interactions than ever before—because they can be.
How can FIs stay relevant and leverage technology without overwhelming their operations, staff and even consumers? In 2019, we’re seeing a fresh approach to adopting technology—it’s focused and specific. Rather than a do-it-all mindset, FIs are honing their technological direction by choosing one area to perfect. Here are nine things to consider.
Branches are dying out—tellers are being replaced by technology. We’ve been hearing this buzz for years, and especially in recent times with the influx of automation and demand for mobile, digital, always-on service. Traditional banking is an antiquated experience of the past. Or, is it?
What can US financial institutions learn from their global counterparts about cash recycling, and when does it make the most sense for a bank or credit union to implement it? We answer this and more in our blog.
In this podcast we discuss the utilization of self-service and teller automation technology and the implementation of recycling to drive more efficiency and to improve the overall customer and staff experience.
ATMs are no longer cash-and-dash machines—and with people spending the equivalent of an entire day each week online, usually on a smartphone, financial institutions (FIs) must adopt and augment their self-service channels to engage and retain customers.
Consumers are tech-savvy, fickle with their loyalty to a single provider or business, and they expect seamless experiences across digital and physical channels. How are we going to achieve this as an industry?