Service Electronic Reporting Access System

Diebold Nixdorf's Services Electronic Reporting Access System (SERAS) can be accessed from any location with a secure login and password. SERAS combines the advanced functionality of several of Diebold Nixdorf's innovative solutions to help support the highest levels of uptime, security and functionality for institutions' ATM networks. 


As part of Diebold Nixdorf's Managed Services solution, institutions gain access to customized reports that provide vital statistics for their subscribed services. This data helps to optimize the self-service delivery channel and provide a current view into the performance of the fleet.


Complementing its ever-expanding roster of innovative technologies, Diebold Nixdorf provides monitoring, maintenance and management services to keep self-service terminals in top shape for consistently reliable transaction flow across the entire fleet. The Managed Services Operations Center is available 24/7 and provides ATM status monitoring and problem resolution from a secure facility, to help financial institutions strengthen operational efficiencies.


SERAS General Login


Managed Services

OpteView Resolve A managed service that receives, analyzes, and responds to status messages sent by an ATM. Through this service, Diebold proactively identifies and resolves downtime failures and helps to increase equipment availability.
RemoteLink A managed service that provides a simple, efficient way to remotely manage ATM screen advertising, EDC retrieval, and coupon distribution on an ATM network.
Software Deployment A managed service that remotely deploys Microsoft security patches to Diebold ATMs running Windows XP Pro Operating System. Patches are sent approximately every 30 days and an email notification is sent prior to the patches being sent to your terminals.
Currency Management A managed service that provides you with a means to track, log, and analyze the physical movement of ATM cash across your ATM networks. ATM cash requirements are forecasted using a combination of historical information, projected customer usage, and transaction trend analysis from live data.
Elan Connect Diebold Nixdorf-Elan transaction processing customers have access to various reports and detailed information such as transaction totals, surcharge income, and cardholder usage.

Forgot My Password

Existing SERAS users can select this link to have a new password generated and sent to the email address associate with their account.
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